Security Overview

Aitros Engagement is designed to help organizations collect and analyze sensitive workplace feedback. We take security seriously and use reasonable safeguards designed to protect customer and participant data.

This page provides a general overview of our security practices.

For a control-by-control summary aligned with SOC 2 Trust Services Criteria, see our SOC 2 Readiness Self-Assessment. That document is a self-assessment, not an independent SOC 2 report.

1. Security Approach

Aitros uses administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, disclosure, alteration, or loss.

2. Access Controls

Aitros may use access controls such as:

• Role-based permissions;
• User authentication;
• Account-level access restrictions;
• Administrative permissions;
• Internal access limitations;
• Least-privilege access practices.

3. Data Protection

Aitros may use safeguards such as:

• Encryption in transit;
• Secure hosting infrastructure;
• Database access controls;
• Backups and recovery practices;
• Logging and monitoring;
• Vendor review;
• Secure development practices.

4. Customer Responsibilities

Customers are responsible for:

• Managing authorized users;
• Assigning appropriate roles and permissions;
• Protecting login credentials;
• Reviewing assessment configuration;
• Communicating privacy expectations to participants;
• Using exports and reports responsibly.

5. AI and Data Protection

AI-assisted features may process customer data to provide summaries, recommendations, draft assessments, and reports.

Unless otherwise agreed in writing, Aitros does not use customer assessment responses, employee comments, AI chat transcripts, or 360 feedback data to train third-party foundation models.

6. No Absolute Security

No system can be guaranteed to be completely secure. Aitros works to maintain reasonable safeguards, but no method of transmission or storage is perfect.

7. Reporting Security Concerns

Security concerns may be reported to:

Aitros Engagement
Email: hello@aitrosengagement.com
Website: aitrosengagement.com